About the Job

Contract Type: Full-Time Direct Hire (W2), or part-time

Salary: $17/hr-$21/hr, depending on experience

Location: Novi, MI

Make it easier for patients and families to get the care they need.

Responsibilities & Duties:

What you will do:

Welcome patients, manage check-in and checkout, answer calls, schedule and confirm appointments, and keep demographic and insurance information accurate.
Verify coverage, collect authorized patient payments and reconcile your work carefully.
Support records requests, referral tracking and patient portal access using established privacy procedures.

Support care beyond the office:

Coordinate house-call appointments with patients, families and facilities; communicate schedule changes and maintain current contact information.
Route clinical questions and urgent concerns promptly using the practice’s escalation process.
This is an administrative coordination role, not independent clinical triage or medical advice.

What you bring:

Courtesy that holds up on a busy day, careful handling of schedules and money, clear written and spoken communication, and willingness to ask questions.
Medical reception, primary care, home health, hospice or senior-care experience is helpful.
CGM APRIMA experience is a plus; training is available.
Relevant customer-service experience is also considered.

Schedule and development:

Weekday office hours, with the specific schedule agreed before hire.
Qualified nursing, pre-health and gap-year students are welcome; part-time flexibility depends on reliable coverage of agreed hours.
Development may include referral coordination, lead scheduling or EHR super-user responsibilities.
No clinical duties are assigned without appropriate training and authorization.

MedMatch

Medical Receptionist/Patient Care Coordinator